This policy explains what personal information Perks Tap collects when you use our website (perkstap.com), our web app and our Android app, how we use it, who we share it with, and the choices you have. Perks Tap is based in South Africa and processes personal information in line with the Protection of Personal Information Act, 2013 (POPIA).
In short: we collect your name, phone number and (optionally) email so you can collect loyalty points at the stores you join. Each store you join can see your details and your activity with them. We don't sell your information. You can delete your account at any time.
1Who we are
Perks Tap ("we", "us") runs a digital loyalty card platform. Participating businesses ("stores") use Perks Tap to give their customers loyalty cards, points, stamps, vouchers and news. For the information described in this policy, Perks Tap is the responsible party. You can contact us using the details in section 12.
2Information we collect
Information you give us
- Your name or nickname and your mobile number, when you sign up.
- Your email address and a password, if you set them up. Passwords are stored only as an encrypted hash; we can't see them.
- If you sign in with Google: your Google account ID, name and email address, as shared by Google.
- Optional profile details: a profile photo, date of birth and a short bio.
- Reviews and ratings you leave for a store.
Information created when you use Perks Tap
- The loyalty cards you join, and your points, stamps, visits, vouchers and redemptions at each store (including which branch, and the date and time).
- Loyalty card or slip codes you scan or tap.
- Which notifications and messages you have opened, and whether you clicked links in messages from a store.
Information collected automatically
- Cookies that keep you signed in and remember the store and branch you're using (see section 9).
- Push notification subscription, if you allow notifications: a token from your browser or phone that lets us deliver notifications to that device.
- Usage and device information collected by Google Analytics, such as pages viewed, device type, browser and approximate location derived from your IP address.
We don't collect your precise location, contacts, photos (other than a profile photo you choose to upload) or payment card details.
3How we use your information
- To create and run your account, and sign you in.
- To show your loyalty cards, and to record and display your points, stamps, vouchers and rewards.
- To let stores you've joined recognise you at the till and give you your rewards.
- To send you notifications, SMS or email messages about your rewards, and news or specials from stores you've joined. You can turn off notifications in your device or profile settings at any time.
- To send account messages, such as password reset emails.
- To understand how Perks Tap is used, fix problems and improve the service.
- To prevent fraud and misuse, and to meet legal obligations.
We process your information to provide the service you asked for, with your consent (for example for notifications), for our legitimate interest in running and improving Perks Tap, and where the law requires it.
5The Perks Tap Android app
The Android app opens the Perks Tap web app inside a secure Chrome window, so it collects the same information described in this policy. On Android 13 and newer the app asks your permission before showing notifications. You can change this at any time in your phone's settings.
6How long we keep it
We keep your account information for as long as your account is open. If you delete your account, we delete or permanently anonymise your personal information within 30 days, as described in section 7. We may keep limited records for longer when the law requires it, or to resolve disputes and prevent fraud.
7Deleting your account
You can delete your Perks Tap account and personal information at any time, in any of these ways:
When you delete your account we permanently remove your name, mobile number, email address, password, Google sign-in link, profile photo and other profile details, your push notification subscriptions and your saved card codes, and we sign you out on all devices. Points, visits and redemptions you made at stores are kept only as anonymous totals in those stores' reports, with no link to you. Reviews you wrote are kept as anonymous reviews. Deleted points and vouchers can't be restored.
Delete my account8How we protect it
We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) to perkstap.com, hashed passwords and restricted access to our systems. No system is completely secure. If we become aware of a security breach that affects your personal information, we will notify you and the Information Regulator as POPIA requires.
10Your rights
Under POPIA you have the right to:
- ask what personal information we hold about you and get a copy of it;
- ask us to correct or update it. You can edit most details yourself in your Profile;
- ask us to delete it (see section 7);
- object to us processing it, including for direct marketing, and withdraw consent you've given;
- lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za, email enquiries@inforegulator.org.za.
To use these rights, contact us using the details below. We may need to confirm your identity first.
11Children
Perks Tap isn't directed at children under 13, and we don't knowingly collect information from them. If you're under 18, please use Perks Tap only with the permission of a parent or guardian. If you think a child has given us personal information, contact us and we'll delete it.
12Contact us
Perks Tap Support is our Information Officer for privacy questions and requests.
13Changes to this policy
We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top, and for significant changes we'll let you know in the app or by message.